Terms of Service

OVERVIEW

By using, accessing, or making purchases from this website (“Site”), which is owned and operated by HAUAR Ltd. (referred to as “HAUAR”), you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If you do not agree to these Terms at any time, please refrain from using this Site. HAUAR reserves the right to revise these Terms at any time by updating this post. We encourage you to read and review these Terms periodically. As a condition of using this Site, you affirm that you are at least 18 years old or are visiting the Site under adult or guardian supervision and have the authority to enter into a legally binding agreement.

We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site through a web browser. We retain the right to modify the products and services available on the Site, establish rules and usage limits for the Site, or restrict your access to all or part of the Site without prior notice. HAUAR also reserves the right to terminate your access at any time, for any reason, including a breach of these Terms, without notice. HAUAR may change these Terms of use without notice. Your access or use of any part of the Site implies your acceptance of these Terms, without limitations.

If you do not agree with all of the Terms, you may not use any portion of the Site. Price information displayed on this site is subject to change without notice. We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site. We reserve the right, at our sole discretion and without prior notice, to modify the products and services available on the Site and to alter, suspend, or discontinue any aspect of the Site, for which we will not be liable to you or any third party. We may also establish rules and limits for Site usage or restrict your access, either in part or entirely, without notice or penalty. Your continued use of the Site constitutes acceptance of any such changes.

SECTION 1 – USE OF THE WEBSITE

You are granted permission to access and utilize the Site for personal use only. You may also copy, distribute, and transmit Site content to the extent that such actions are automatically executed by your browser software in the course of using the Site for personal purposes. Mechanized or systematic processes for information harvesting from this Site, whether for commercial purposes or any other reason, are strictly prohibited. Any other use, including reproduction, distribution, display, or transmission of Site content, is strictly prohibited unless explicitly authorized in writing.

You agree not to alter or remove any proprietary notices from materials downloaded from this Site. A single copy of the information displayed on this Site may be printed for personal use. Therefore, except as stated above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer, or sell any information obtained through your use of this Site. This restriction includes, among other things, the prohibition of mirroring any portion of this Site on your own website or displaying results pages or other Site information through your website without express written permission.

For clarity, you acknowledge and agree that your access to and use of the Site do not grant you any rights to use the name, likeness, image, signature, biographical information, or any other rights of publicity or intellectual property belonging to our celebrity spokespersons featured on the Site.

We reserve the right to modify any information, features, and functions of the Site without prior notice. If you engage in any conduct or activities that, in our sole discretion, violate this Agreement, our rights, or the rights of any third party, we may deny you access to all or part of the Site without prior notice.

You may be assigned a password and account identification to access and use specific portions of this Site. Each time you use a password or identification, you are considered authorized to access and use the Site in accordance with these Terms. HAUAR is not obligated to investigate the authorization or source of such access or use of the Site. You are solely responsible for all access to and use of this Site by anyone using the password and identification initially assigned to you, whether or not such access or use is actually authorized by you. This responsibility includes all communications, transmissions, and obligations (including financial obligations) incurred through such access or use.

You are also responsible for safeguarding the security and confidentiality of your password and identification. If there is any unauthorized use of your password or identification or any other breach or potential breach of this Site’s security, you must promptly notify HAUAR. You may receive emails regarding your account or promotions for special offers, including third-party offers.

SECTION 2 – REGISTRATION AND MEMBERSHIP

Monthly boxes for HAUAR and other subscription boxes offered from time to time are shipped to your address as per the information you have provided. You may receive emails concerning your account or special promotional offers, including those from third parties. You have the flexibility to cancel your membership at any time, and there will be no charges for doing so. You can manage your membership through your Customer Portal or by reaching out to our Customer Support. For more information, please consult the Help Center.

SECTION 3 – BILLING AND PAYMENTS

As a Member, you agree to the following benefits and Terms:

  • You are required to provide accurate contact and payment information, including your name, shipping address, and credit or debit card details. Please ensure that this information is kept up-to-date.
  • We securely store your payment information to facilitate future shipments and charges. All personal information is subject to our Privacy Policy.
  • In the event of worldwide shipment disruptions, such as a global pandemic or natural disaster, when normal shipping methods are not feasible, HAUAR may add an additional charge to your subscription. In such cases, we may need to upgrade your shipping method to a higher class, unless you request to opt-out of the shipment upgrade before the charge.
  • Any fees or charges imposed by your issuing bank or credit card provider are your responsibility.
  • If your payment to us is declined or returned for any reason, we reserve the right to bill your account again directly and seek payment through an alternative method, which may include sending a mailed statement.
  • Changes to your account made after the last day of each month will not impact the subscription until the following shipping period. To ensure that changes are correctly reflected in your shipment, all address updates must be made within 48 hours prior to the subscription renewal date (refer to “Your Subscription Contract” below for renewal date information).
  • Our shipping service does not include forwarding to an updated address with your mail service. We will not reimburse or credit any forwarding fees incurred.
  • Please note that all payments made for boxes and services are final and non-refundable.

We appreciate your understanding and cooperation regarding these billing and payment terms.

SECTION 4 – SHIPPING

Insurance: All boxes shipped with a trackable shipping option automatically include insurance coverage.

Cases covered by insurance:

  • In cases of theft, boxes reported as stolen may be replaced provided there is evidence from the shipping company confirming misplacement or theft.
  • Boxes damaged due to natural disasters such as fires, floods, hurricanes, etc.
  • Missing or damaged boxes due to mishandling by your local courier.

Please note that boxes not received due to an incorrect shipping address or intentionally declined by the subscriber are not eligible for replacement.

Missing or Damaged Items:

  • Missing items: This case applies when your box arrives physically intact but is missing one or more items listed in the included booklet.
  • Damaged items: This case applies when your box arrives safely with all listed items but one or more are damaged, or perishable items have expired.

To qualify for a replacement or refund based on product availability, all missing or damaged items must be reported within 7 days after receiving your box. If the missing product is available, a replacement will be sent, and a refund will not be considered. When reporting, you must provide the following evidence for our support team to expedite a resolution:

  • Pictures of all sides of the box (applies to both missing and damaged item cases).
  • Pictures of all items received in the box (applies to both missing and damaged item cases).
  • Pictures of individual items, clearly showing the damage in question (applies to damaged item cases).

Only damaged products are eligible for replacement or refund; damage to the packaging is not included. Packaging blemishes will not be considered as part of a damaged item.

Returned Boxes Policy: Returned boxes will be reshipped with an additional re-shipping fee, unless the return is due to our error. Boxes returned due to incorrect or incomplete shipping addresses are not eligible for refunds.

This policy may be updated at any time without prior notice and applies immediately and retroactively to all subscriptions and subscribers.

SECTION 5 – USER GENERATED CONTENT

By sharing, submitting, and uploading any of your data, including but not limited to photographs, images, video, music, art, or comments, you grant HAUAR a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable license to use, reproduce, create derivative works of, display, and perform your user data in any legal manner for the benefit of HAUAR.

You acknowledge and agree that you are solely responsible for all the user data you make available through HAUAR. Accordingly, you represent and warrant that:

  1. You possess all the necessary rights, licenses, consents, and releases required to grant HAUAR the rights to distribute any user data.
  2. Neither your data nor your posting, uploading, publication, submission, or transmission of this data, nor HAUAR’s use of your uploaded data (or any part thereof) on, through, or by means of HAUAR, will infringe upon, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, rights of publicity or privacy, or result in the violation of any applicable law or regulation.

SECTION 6 – WARRANTY DISCLAIMER

Unless otherwise explicitly provided, the Site and the products offered on the Site are provided on an “as is” and “as available” basis without any warranties, whether express or implied. To the fullest extent permitted by applicable law, HAUAR disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. HAUAR does not represent or warrant that the functions contained on the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server making it available are free from viruses or other harmful components. HAUAR does not make any warranties or representations regarding the use of the materials on the Site in terms of correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise.

Please note that applicable laws may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.

SECTION 7– LIMITATION OF LIABILITY

Neither HAUAR nor its celebrity spokespersons shall be held liable for any indirect, incidental, special, or consequential damages resulting from the use of, or the inability to use, the Site or materials on or provided through the Site, even if HAUAR has been advised of the possibility of such damages. In no event shall HAUAR’s liability to you exceed the amounts you paid to HAUAR in connection with your HAUAR membership.

Please be aware that applicable law may not permit the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, HAUAR reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. HAUAR may refuse or cancel such orders, whether or not they have been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, HAUAR will promptly issue a credit to your credit card account in the amount of the charge.

HAUAR assumes no liability for injury or damage caused by products within the box. Such liability is the sole responsibility of the product brand or manufacturer.

These Terms apply to you upon your access to the Site. These Terms, or any portion of them, may be modified or terminated by HAUAR without notice at any time and for any reason. HAUAR reserves the right to limit discount codes to one per customer at its sole discretion.

The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall, in all events, survive any termination of these Terms and your use of the Site.

SECTION 8 – TAXES

The total price you pay will include the product price along with any applicable sales tax. This state and local sales tax are determined by the shipping address and the prevailing sales tax rate at the time of your product purchase. We will apply tax only in states and other territories where online sales are subject to taxation.

Please note that HAUAR is not responsible for import tax, customs tax, or other taxes imposed by local authorities.

SECTION 9 – NOTICE

HAUAR may deliver notices to you through email, a general notice on this Site, or by other reliable methods.

SECTION 10 – USE OF SITE

Using the Site for any illegal or unauthorized purpose is strictly prohibited.

SECTION 11 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless HAUAR, its officers, directors, employees, agents, licensors, and suppliers from all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to the use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

SECTION 12 – DISCOUNT CODES

Except as explicitly permitted through this site, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalogue, aggregate, or create derivative works from discount codes received on or from this site.

SECTION 13 – PRIVACY

Registration data and certain other information about you are subject to our Privacy Policy. You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.

SECTION 14 – THIRD-PARTY LINKS

In an effort to provide increased value to our visitors, HAUAR may link to sites operated by third parties. However, HAUAR has no control over these linked sites, each of which has separate privacy and data collection practices independent of HAUAR. These linked sites are provided for your convenience, and you access them at your own risk. Nonetheless, HAUAR seeks to protect the integrity of its Site and the links placed upon it and therefore welcomes feedback on its own Site as well as on sites it links to (including reporting if a specific link does not work).

SECTION 15 – TRADEMARKS

All trademarks, service marks, and trade names of HAUAR on the Site are trademarks or registered trademarks of HAUAR or their respective owners.

SECTION 16 – MISCELLANEOUS

These Terms constitute the entire agreement between you and HAUAR regarding your use of the Site. Neither the course of conduct between the parties nor trade practices shall modify any of these Terms. HAUAR may assign its rights and duties under this Agreement to any party at any time without notice to you.